Refund policy

At Isul, every piece is carefully selected from hundreds of designs, photographed clearly, and checked twice before packing. Because jewelry is a hygiene-sensitive category and most of our pieces are limited drops, we do not accept returns for change of mind, preference, or size.

However, if your order arrives damaged, defective, or incorrect, we’re here to help.

Eligibility for Return/Replacement

We offer returns or replacements only in the following cases:

• You received a damaged item

• You received the wrong product

• You received a missing item

If your issue falls into one of the above categories, we will replace or refund your order at no extra cost.

Reporting a Damaged or Wrong Item

To request a replacement or refund for a damaged/incorrect item:

Email us at talktoisul@gmail.com